May 11, 2021
Often the best companies to do business with are also likely the best companies to work for.
We discuss the link between employee experience (EX) and customer experience (CX) with Shep Hyken, customer service and experience expert, bestselling author and the Chief Amazement Officer of Shepard Presentations, who has helped hundreds of major companies create an inspiring and engaging team culture.
“If you don’t give the people you work with the tools they need to get their job done most effectively, how can they properly engage with your customers?” Shep asks.
Around 46% of job seekers apply to a position because of a company’s culture (JobVite, 2018). Creating an environment that attracts and maintains top performers in your industry is crucial—and easier said than done.
So, what do CEOs and entrepreneurs need to do to improve
their company culture? Listen to the full interview with Shep Hyken to
learn the six strategies to improve company culture.